Privacy Policy – AirRefundNow

Your travel data. Protected by trust, tech, and Swiss law.
At AirRefundNow, we’re committed to keeping your personal travel information safe, secure, and processed only when necessary. This Privacy Policy outlines how we handle your data when you submit a claim, contact us, or use our platform to seek compensation for flight disruptions.

1. What Information We Collect

We may collect and process the following types of information:

• Full name, email address, and phone number
• Flight details (airline, date, flight number, booking reference)
• Travel disruption descriptions (e.g., delay, cancellation, baggage issue)
• Uploaded documents (e.g., tickets, airline correspondence)
• Technical data like IP address, browser type, and device usage

2. Purpose of Data Collection

We use your personal data to:

• Evaluate your eligibility for flight compensation
• Submit claims to airlines or legal bodies on your behalf
• Communicate with you about your claim status or required documents
• Improve our service and protect against abuse or fraud
• Fulfill legal requirements under GDPR and Swiss data protection law

3. Data Security

All information is securely stored on GDPR-compliant, encrypted servers located in Switzerland or the EU. Only authorized personnel and legal agents have access to your claim data. We comply with the Swiss Federal Act on Data Protection (nFADP) and the EU General Data Protection Regulation (GDPR).

4. Data Sharing

Your data is not sold or used for advertising. We only share data with:

• Airlines and relevant transport authorities involved in the claim
• Legal or data protection partners under strict confidentiality
• Swiss or EU regulators if legally required

5. Cookies & Tracking

We use cookies to analyze user interactions, enhance website performance, and maintain session security. You can manage cookie preferences in your browser settings.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction, restriction, or deletion
• Withdraw consent at any time
• Complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC)

7. Policy Updates

This policy may change in response to legal updates or new services. The latest version is always published here and effective immediately.

8. Contact

For any privacy-related requests or concerns, contact us:

📍 Mittlerer Thalackerweg 102, 3251 Ruppoldsried, Switzerland
📧 [email protected]
📞 +41 32 820 49 87